![]() ![]() Time-based OTP codes won’t work if your phone has the wrong time, and being off by even 1 or 2 minutes can cause passcodes to fail. ![]() I’ll talk to our mobile team and see if they have any ideas about this.Įdit to add: Please check that your clock is set properly on your device. Did you install Duo Mobile on the new device and attempt to reconnect your account manually using the process here? Are you using an Android or iOS device? If you have a recovery code from the service provider, you may be able to regain access that way in the meantime. I’m sorry to hear that you are having trouble with the passcodes for your account. There are also guides that walk you through the process to recover your third-party accounts on Android and that sounds frustrating. Please be sure to store this somewhere safe! If you lose your recovery password, we can’t help you get it back. In the Duo Restore guide, you can find instructions for how to enable this feature by setting a recovery password for the account in Duo Mobile. This allows you to back up and recover third-party accounts such as Facebook or Instagram to your Duo Mobile account when you change devices or otherwise lose access to the app. In addition to Duo Restore, iOS Duo-protected accounts are backed up when your device syncs with iCloud. Duo-protected and third-party user accounts on iOS and Android can be securely backed up and recovered via Duo Restore. Hi I’m pleased to share that Duo Restore for Third-Party Accounts is now available. Accounts in Duo Mobile can be recovered on iOS and Android devices in some circumstances. I have like 20 passcodes on this phone, so it would be a real pain to have to re-configure all of them manually on all 20 websites. Is there just no way to transfer passcodes between my two phones since I am a consumer (not attached to an organization) instead of a user part of a admin account system? The old phone is still under my care, but I do not see any options there either to add a device. There is no “company” to reconnect to, the new phone just says:Īdd account (which brings up the QR code scan) and that is about it. Pages like this one assume I have an admin panel? But the mobile app does not provide this: I backed up my old phone using iTunes, then restored to my new iPhone using the restore feature.ĭuo is there, but when I open it, it is empty and does not have my 2-factor auth. ![]() All the help docs seem to assume I have this? I am not part of an “organization” and there is no administrator. While older versions of Duo Mobile will continue to work normally, ITS encourages faculty, staff and students to update to the latest version.Hi, I have been using Duo to store 2-factor passwords for various websites. All Duo-protected accounts will be visible once the update is complete. Users who don’t have automatic app updates enabled on the devices they use with Duo Mobile can update the app manually from the appropriate app store.Īccounts and settings will not have to be restored after the update. The new version features: a more intuitive setup process simplified navigation an updated look and feel and improved accessibility, including color contrast, better support for screenreader users, a landscape view and variable font sizes. The core functionality of Duo Mobile is is not changing: You can continue to receive a Duo Push and use passcodes however, there are some changes in appearance, including the repositioning of the green Approve and red Deny buttons.įaculty, staff and students may begin to notice these changes at different times. Duo Security has begun releasing a new, redesigned version of the Duo Mobile app for iOS and Android. ![]()
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